Policies
Whenever possible, we are flexible and put customers first.
To be fair to other clients and our team and excursion partners, a couple of agreements:
No Port No Pay!: If your ship does not pay or allow you off, we refund deposit automatically!
Donation Matching to Dog & Cat Rescue: We donate monthly to local animal shelter, Los Adoptables. We invite you to join us, and we will match any contribution up to $50usd. Just email Jesse a screen shot of donation!
Deposits and Refunds:
Massage in Spa: May lose deposit if
Within 24 hours, cancel or reschedule or reduce group size
Your message time massage may be shortened if you arrive more than 5 min late and we have fully booked day.
Mobile Massage: May lose deposit if
Cancelation/ reschedule within 24 hours.
If we arrive on time and are waiting for more than 15 min for you to be at your room, we may need to shorten the massage time with no reduction in cost.
Cruise packages with pick-up
Back-to-ship Guarantees any pickup until 1:30.
Automatic reschedule if the ship changes port day
Refund if ship cancels port
More than 15 minutes late for pick up may cause a shortening massage without price reduction.
Cancellation of a person in a group wishing 24hours, possible loss of deposit
Deposit loss possibly if canceled or rescheduled within 24hrs.
Excursions Tours: May lose deposit if
Cancel appointments within 24 hours
Reduce the of participants within 24 hours
Larger tours with larger vehicles (9+) Deposit may be lost for cancel within 72 hours. We may be able to apply to a reschedule.
For ATV in Valle, non-refundable within 3 days. For Yachts, non-refundable within 3 days. We may be able to apply to reschedule.
Refunds
If we don’t deliver the requested services we offer a partial or full refund.
Every therapist has as bad day. If our team gives a bad massage, let us know an we will make it right.
Large payment refunds by credit card may incur a processing fee that the credit card charges to us.